Your guests want it all. Right here, right now. Modern hoteliers often search for hotel retailing strategies and trends, only finding resources that apply to spas, salons or gift shops—but this only scratches the surface of what’s possible. Fortunately, there are simple strategies that cover #HotelRetailing for each digital touch-point in a hotel guest’s journey. Read more.
Hoteliers are the new retailers
June 23, 2020
Covid19. What is it? Crisis management or future proofing your business? Maybe a bit of both. Here is how you should think about it. Covid-19 has been a game changer, a wake-up call on so many...
May 28, 2020
As we navigate changes to our everyday lives as a result of COVID-19, the health of our many employees and their families remains a top priority. In addition, we stand firmly united and resolute in supporting...
October 27, 2017
At this year’s IATA World Passenger Symposium in Barcelona, innovation in the aviation industry was at the heart of discussions. But when BBC anchor Aaron Heslehurst asked a panel of experts where that innovation will come...
April 20, 2017
This is the latest installment of our monthly Travel Expert Index. For more TEI coverage, click here. Loyalty. It’s a term that’s often used in the travel industry. For certain segments, like airlines, repeat customers often...
April 18, 2017
A healthy dose of skepticism is warranted and welcomed whenever a brand claims an ‘industry first.’ Yet this is absolutely the case for DFW Airport’s new Apple TV app, which is the first of its kind....
February 27, 2017
Travelers increasingly expect agents to offer personalized guidance and a unique hotel experience. They want to be treated as individuals and receive recommendations that reflect their own tastes and preferences. Customers looking to book a hotel...
December 27, 2016
“Shopping coming to Instagram” With that simple headline, commerce arrived on one of the world’s most engaging visual platforms. An official blog post marked the announcement from the Instagram team. There would now be ways for...