Agency Debit Memos (ADMs), generated when issues arise with airline transactions, have been a growing issue for travel agents in today’s ever-changing travel industry. ADMs are an issue for agents in all business segments. Online travel agencies, consolidators, corporate, and leisure agencies are all affected in different ways because of how their business models function.
According to a recent study from IATA, about 80 percent of total ADMs are driven by approximately 20 percent of countries. Further consolidated are the airlines, where 80 percent of total ADMs are issued by only 15 percent of the airlines.
IATA finds that ~80 percent of total ADMs are driven by approximately 20 percent of countries.
By working closely with travel agencies to tackle this issue, both the Sabre Global Consulting and Global Operations teams have gained valuable information on ADMs through the years.
Our latest paper, The Impact of Agency Debit Memos on Travel Agencies, explains the organizations and processes that surround them, top ADM drivers and provides best practices from our experienced consultants and analysts.