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Article
March 30, 2020
Offer Management – Optimizing Airline Ancillary Bundles Based on Customer Preferences Part 2 of 3: Recommendation and offer engines
This article is the second of a three-part series on optimizing airline ancillary bundles based on customer preferences. Part one discussed data collection and customer segmentation methods. In this section, we will cover recommendation and offer...
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Article
October 20, 2017
Time well spent: Promoting frictionless travel in North America
Time spent in transit is one of the biggest challenges for North American business travelers. From the hours on a plane or train to the time lost during a layover, to the frustration of changing a...
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Article
August 22, 2017
Augmented Reality – Digital Immersion in Physical Space
Note: This augmented reality article is excerpted from Sabre Labs’ 2017 Radar Report; check out the full report for a look at nine tech trends shaping the travel landscape. Augmented reality (AR) is turning the world we...
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Article
August 10, 2017
Blockchain: Beyond the Hype
Note: This blockchain article is excerpted from Sabre Labs’ 2017 Radar Report; check out the full report for a look at nine tech trends shaping the travel landscape. In the past two years, “blockchain” has become...
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Article
June 27, 2017
New research: How ready are consumers for emerging technology?
Back in 1909 – almost 100 years before the launch of the first iPhone – Serbian-American inventor Nikola Tesla envisioned that one day we would all have personal wireless devices that would enable us to send...
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Article
April 25, 2017
These are the personalization expectations of the UAE traveler
The concept of personalization is a fundamental part of an integrated customer service experience. In travel, customers already expect a certain level of customized interactions. One of the main challenges for all travel businesses is adjusting...
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Article
February 2, 2017
These are the four new distinct traveler types in Asia Pacific
The evolving traveler in Asia Pacific The travel industry is poised for an increased share of tourism from the Asia Pacific, as travelers take to the skies, roads and seas across the region. New research reveals...
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Article
November 23, 2016
Survey says: The motivations and preferences of the Italian traveler
If you do business in Europe, it’s important to keep up with the latest traveler motivations and preferences. The objective of this survey is to show what consumers expect of the travel industry and how it...
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Article
September 27, 2016
New research: This is what Germany expects from personalization when compared to the UK
This is a view from Carsten Schaeffer, VP for Germany and the Nordics at Sabre Travel Network. Read more in the Executive Pulse series here. The concept of personalization continues to be an important buzzword in the travel...
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Article
July 7, 2016
Download this: New research on personalization, social media, and retailing in travel
Sabre recently surveyed 2,000 consumers in the UK to discover how personalization is viewed across industries. The goal was to identify opportunities for hotels and airlines to offer an improved personalization experience to travelers, while also...
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Article
June 24, 2016
New research: Hitting the personalization sweet spot for travelers through travel retail
The reality is that travelers are willing to share a certain level of personal information if there’s a clear answer to the question, What’s in it for me? Oftentimes brands see the answer to this question...
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Article
June 20, 2016
Breaking Buzzwords: What does ‘personalization’ actually mean in travel?
Breaking Buzzwords is an ongoing series that dives into words frequently heard around the travel industry. These terms don’t always come with a definition, so these articles define and explain concepts that have traction in travel....