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Article
August 14, 2014
What’s Before Mobile First?
I have the honor of speaking at the Big Design conference on September 5, which is a Dallas-hosted conference featuring interface designers, content strategist, usability experts and developers that has emerged as a leading UX/UI industry...
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Article
August 25, 2014
Volcanoes not the only thing shaking the skies
Although rumblings from the Iceland Bardarbunga volcano have quieted over the weekend, its activity quickly brought back painful memories of four years ago when Iceland’s Eyjafjallajokul erupted. Interruptions to air travel happen every day, but none...
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Article
December 29, 2015
Uncovering market insights
Addressing Changing Market Dynamics Using Advanced Market Intelligence Today’s business environment requires airlines to assess large amounts of data to understand their own and competitors’ markets – data that is scattered across multiple sources and hard...
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Article
April 12, 2016
U.S. presidential visit triggers a massive spike in travel shopping to Cuba
U.S. President Barack Obama’s visit to Cuba captured global headlines last month, with images of Obama doing the wave alongside Raul Castro going viral. The fact that this happened at a Major League Baseball game made...
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Article
May 13, 2014
Trend Tuesday: Custom Messaging and Personalization
When it comes to personalization and custom messaging, I can’t think of a more frequently cited example than the 2002 Tom Cruise movie, Minority Report. In the movie, Cruise’s character enters a Gap clothing store and...
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Article
September 3, 2013
Trend Tuesday: Meet my new assistant
A lot has been written recently about a category of software agent-based capabilities often referred to as ‘intelligent personal assistants.’ The most well-known ones – Apple Siri, Samsung S Voice, Google Now – are with us...
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Article
November 17, 2014
Trend Tuesday: Smart Robots
Many technology trends manifest themselves in some industries far earlier than they do others. A perfect example is the emergence of robots. A variety of robots have been common for years in manufacturing but have, until...
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Article
October 7, 2014
Trend Tuesday: Digital Fluidity
Earlier this summer, I attended an interesting webinar hosted by Gartner called Cool Vendors 2014. The tag line was “With Big Change, It’s Bypass or Be Bypassed.” The presenter, Daryl C. Plummer, a VP and Gartner...
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Article
March 31, 2016
Travel hacker? Status chaser? New airfare search app uses cost of miles earned as search criteria
Travel inspiration is often a mixed bag. It’s not always simple and straightforward to explore potential trips without a fixed destination or specific date. Thankfully, Big Data is coming into the fold, powering new interfaces that...
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Article
March 6, 2014
Tourism, technology and luxury featured topics at MARTEDIturismo
Earlier this week in Rome, Italy, travel industry stakeholders meet to exchange ideas about tourism and luxury travel. Every month – Martedì, meaning “Tuesday” in Italian – (#MARTEDIturismo) – is hosted by Guida Viaggi, one of the prime...
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Article
March 22, 2016
These could be the routes for direct service into Havana’s international airport
So far, Cuba has dominated the headlines in 2016: first, the Department of Transportation opened bidding for new commercial routes into Cuba. Then President Obama announced that he would become the first sitting president in 88...
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Article
March 7, 2015
The window of opportunity for airline customer data
DATA GROWTH AND NEW TECHNOLOGIES DRIVING INNOVATION Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the area of customer data, retailing, and personalization. Brand differentiation and personalized sales and service are becoming increasingly...