Data & Analytics

  • Article

    August 14, 2014

    What’s Before Mobile First?

    I have the honor of speaking at the Big Design conference on September 5, which is a Dallas-hosted conference featuring interface designers, content strategist, usability experts and developers that has emerged as a leading UX/UI industry...

  • Article

    August 25, 2014

    Volcanoes not the only thing shaking the skies

    Although rumblings from the Iceland Bardarbunga volcano have quieted over the weekend, its activity quickly brought back painful memories of four years ago when Iceland’s Eyjafjallajokul erupted. Interruptions to air travel happen every day, but none...

  • Article

    December 29, 2015

    Uncovering market insights

    Addressing Changing Market Dynamics Using Advanced Market Intelligence Today’s business environment requires airlines to assess large amounts of data to understand their own and competitors’ markets – data that is scattered across multiple sources and hard...

  • Article

    April 12, 2016

    U.S. presidential visit triggers a massive spike in travel shopping to Cuba

    U.S. President Barack Obama’s visit to Cuba captured global headlines last month, with images of Obama doing the wave alongside Raul Castro going viral. The fact that this happened at a Major League Baseball game made...

  • Article

    May 13, 2014

    Trend Tuesday:  Custom Messaging and Personalization

    When it comes to personalization and custom messaging, I can’t think of a more frequently cited example than the 2002 Tom Cruise movie, Minority Report.  In the movie, Cruise’s character enters a Gap clothing store and...

  • Article

    September 3, 2013

    Trend Tuesday: Meet my new assistant

    A lot has been written recently about a category of software agent-based capabilities often referred to as ‘intelligent personal assistants.’ The most well-known ones – Apple Siri, Samsung S Voice, Google Now – are with us...

  • Article

    November 17, 2014

    Trend Tuesday: Smart Robots

    Many technology trends manifest themselves in some industries far earlier than they do others.  A perfect example is the emergence of robots.  A variety of robots have been common for years in manufacturing but have, until...

  • Article

    October 7, 2014

    Trend Tuesday: Digital Fluidity

    Earlier this summer, I attended an interesting webinar hosted by Gartner called Cool Vendors 2014.  The tag line was “With Big Change, It’s Bypass or Be Bypassed.”  The presenter, Daryl C. Plummer, a VP and Gartner...

  • Article

    March 31, 2016

    Travel hacker? Status chaser? New airfare search app uses cost of miles earned as search criteria

    Travel inspiration is often a mixed bag. It’s not always simple and straightforward to explore potential trips without a fixed destination or specific date. Thankfully, Big Data is coming into the fold, powering new interfaces that...

  • Article

    March 6, 2014

    Tourism, technology and luxury featured topics at MARTEDIturismo

    Earlier this week in Rome, Italy,  travel industry stakeholders meet to exchange ideas about tourism and luxury travel. Every month – Martedì, meaning “Tuesday” in Italian – (#MARTEDIturismo) – is hosted by Guida Viaggi, one of the prime...

  • Article

    March 22, 2016

    These could be the routes for direct service into Havana’s international airport

    So far, Cuba has dominated the headlines in 2016: first, the Department of Transportation opened bidding for new commercial routes into Cuba. Then President Obama announced that he would become the first sitting president in 88...

  • Article

    March 7, 2015

    The window of opportunity for airline customer data

    DATA GROWTH AND NEW TECHNOLOGIES DRIVING INNOVATION Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the area of customer data, retailing, and personalization. Brand differentiation and personalized sales and service are becoming increasingly...