Articles by: Stephani Hawkins

Stephani Hawkins is editor in chief of Ascend Magazine. She can be contacted at stephani.hawkins@sabre.com.

Blog May 2, 2018

Schedule Reliability Model – Robust Application Helps Better Predict Reliability In Airline Schedules

In the airline industry, schedule development has always been challenging due to the sheer scale and complexity of any given...

Blog Mar 21, 2018

Shifting The Operational Mindset To Process Integration

How Better Business Processes Improve Operational Performance And Disruption Management WestJet Airlines’ technology sets the table to help manage the...

Blog Mar 7, 2018

Putting technology and data in sync

How Unified Technology Platforms Produce Actionable Insights That Lead To Optimal Decisions  When considering investing in information technology, one question...

Blog Feb 21, 2018

Bridging the gap between airline operations and passengers

How Unified Customer Data Enables Operations To Improve Customer Experience And Profitability Airline complexity has long served as the enemy...

Blog Feb 7, 2018

The competitive airline – Enabling operations to create the best customer experience

In today’s complex environment, disparate and siloed technology platforms and business processes challenge the customer experience. These challenges are made...

Blog Jan 24, 2018

Fighting fatigue – Building a cost-effective strategy to address aircrew fatigue

Crew fatigue is an occupational hazard within the aviation industry. When fatigue sets in, aircrew may communicate poorly, become irritable...

Blog Nov 20, 2017

Recovering crews, accommodating passengers

Should airlines use passenger seats to move crew during disruptions? Crew-schedule disruptions are unavoidable during an airline’s day of operations....

Blog Nov 13, 2017

JetBlue: Inspiring Humanity – A Conversation With Robin Hayes, Chief Executive Officer, JetBlue Airways

Like most airlines today, providing a positive customer experience is at the forefront of JetBlue’s priorities. However, the New York-based carrier seeks...

Blog Jun 14, 2017

The Pride of Greece: A conversation with Dimitrios Gerogiannis, CEO of Aegean Airlines

“The cabin crew was attentive, smiling and courteous,” posted an Aegean Airlines customer after taking a flight from Athens to...

Blog Oct 12, 2015

Bangkok Airways: Asia’s boutique airline

A Conversation With Capt. Puttipong Prasarttong-Osoth, President and CEO, Bangkok Airways During the celebration of Bangkok Airways’ 36th anniversary in...

Blog Aug 14, 2015

Shining high in the sky

A Conversation with Tewolde GebreMariam, Chief Executive Officer, Ethiopian Airlines In 2013, IATA ranked Ethiopian Airlines as Africa’s largest carrier...