There are dozens of technology providers to choose from, which often makes the process of finding the right technology partner drawn-out and difficult. Solutions that answer today’s needs may not support tomorrow’s requirements. You need to feel confident that your technology partner not only has the capabilities to support your needs today but has expertise and market leadership to fuel travel innovation that places you in a position of advantage in the years ahead.
In Part 1 of this series, we examined the importance of choosing a partner with industry expertise and a portfolio of solutions that solve corporate travel challenges today but are also focused on delivering next-generation solutions that evolve travel management and the travel experience of tomorrow. Here in Part 2, we’ll look at the importance of choosing a partner that with their own strategic partnerships that complement and enhance the value they provide to the customers they support.
#2 – A Connected Partner
A technology partnership is far more than just a tool or service. It is a dedicated team of experts with deep industry knowledge helping you achieve your travel program goals today with scalable and flexible services for the future.
Well-established, working partnerships with TMCs, suppliers and third-party technology partners become a critical factor for successful travel programs. Your program may leverage different agencies, carriers, expense systems or other third-party providers. Single out the technology partners uniquely positioned to lead innovation that further revolutionizes business travel, delivers tangible value, and is committed to delivering a frictionless traveler experience.
In addition, you need to evaluate travel technology partners that demonstrate strategic alliances to lead the industry’s evolution towards New Distribution Capability (NDC) next-generation retailing, distribution and fulfillment. NDC transforms the way air products are retailed to corporations, leisure and business travelers by addressing the industry’s current distribution limitations: product differentiation and time-to-market, access to full and rich air content, and a transparent shopping experience. This will be a major factor in managing business travel in the coming years. Having the strategic alliances in place to ensure NDC benefits to stakeholders across the travel ecosystem has never been more crucial to ensuring your success.
All-in-all, you should consider a technology partner that understands your business, has an extensive partner network that allows you to maximize the value of your technology investments today and inspires change for the future, and has established credibility for being committed to your success.
Next week, we’ll cover Part 3 — considering a technology partner that understands your challenges and is committed to helping you achieve your travel program objectives.