Customer Care & Support
If you need assistance with a Technical Problem or Issue please contact our Customer Care team at shscustomercare@sabre.com. However, all critical issues should be reported to Customer Care by telephone so we can resolve your issue as quickly as possible.
| Location | Phone Number |
|---|---|
| US & Canada Toll Free | 877 367 2269 |
| US Direct | 817 567 9792 or 800 591 6747 |
| Japan Direct | 0120 137 197 |
| Europe Direct | +31 800 0224379 |
| Uruguay Direct | 598 2 518 7418 |
| South Africa Toll Free | 800 980 441 |
Click here for a listing of additional toll free numbers in your region.
Account & Partner Management
Please use the following contacts for all other account related inquiries.
- For any operational questions, system challenges, password resets etc. Please contact Customer Care at: shscustomercare@sabre.com, or if you need urgent assistance please contact the team by phone as per phone numbers below.
- For partners with issues, please contact CCD shscustomercare@sabre.com
- For partners needing status on channels in development or certification, please contact our Certification team SHSIntegrationCertfication@sabre.com
- Partners requiring assistance with general questions regarding Channel Connect, please email synxischannelconnect@sabre.com
Sales & Product Inquiries
- For GDS Media Inquiries, please contact mediabdm@sabre.com
- For all other sales inquires, please contact shssalesrequest@sabre.com or submit a follow-up request here
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